Privacy Policy

Welcome to Genesis! We strive to give millions of men and women access to vital information about their bodies to help them confidently make choices about their lives. There are three policies that govern the Genesis website and products:

  • This Privacy Policy describes our information handling practices when you access our website located at www.genesis.org.in (the "Site"), and/or when you use any Genesis products or services, (referred to collectively hereinafter as the "Service" or "Services");
  • Our Notice of Privacy Practices which describes our practices specifically regarding medical and payment information; and
  • Our Terms of Service which applies to use of the Site.

Please read this Privacy Policy and the other Policies carefully. By visiting this Site or using any of our Services, you are agreeing to them. If you cannot agree, please do not use the Services.

Why do we collect information?

We cannot perform our services without collecting information from you. For example, we receive information from you when we (1) accept your order for a screen, (2) contact your healthcare professional for authorization, (3) pre-verify your insurance coverage (if possible), (4) receive payment and (5) schedule appointments with medical professionals.

Some of this information is Personally Identifying Information ("PII"), which is information that can be used on its own or with other data to identify you personally. Examples of PII include: name, address, email address, phone number or credit card number. We also collect Protected Health Information ("PHI"), which is information that indicates the past, present or future health status of an individual. Examples of PHI can include your name associated with your family medical history or genetic screen results.

Whether the data is your PII or your PHI, we take its protection seriously. We employ rigorous technical and organizational safeguards against unauthorized disclosure or access to all information.

What information does Genesis collect and how is it used?

Genesis only collects information that assists us to effectively provide you with the Services that you have requested of us.

  1. In order to permit you to access our website and services via the internet, we collect industry standard log data that includes the type of browser and operating system you are using, the address of the external or internal page that referred you, and your IP address. This information is collected from every visitor and is used to diagnose Site performance and usability.
  2. You will need a user account to request that we send your doctor information about authorizing our Service or to access test results that were previously ordered by your physician. To create a user account you must provide us with your name, email address, phone number and password. We use this information to create your account, verify your identify, and to communicate with you about billing, genetic counselling appointments and screen results.
  3. If you are accessing screen results from a previous interaction with Genesis, we will request your date of birth and the cell phone number listed when you initially requested the screen. We will send you a text message with a verification code. We use these two factors to verify your identity.When you order a test, you will need to provide us with either with credit card payment or health insurance information, a shipping address, the name and location of your physician and relevant personal and family medical history. We use this information to process payment by credit card or by insurance carrier; to send the test kit to you; to acquire authorization from your physician and to assist us in providing a comprehensive genetic report.
  4. When you order a test, you will need to provide us with either with credit card payment, a shipping address, the name and location of your physician and relevant personal and family medical history. We use this information to process payment by credit card; to send the test kit to you; to acquire authorization from your physician and to assist us in providing a comprehensive genetic report.
  5. If you contact us via a form on the Site, for example, to request an appointment with a genetic counsellor or to request financial aid, we require those fields because they are relevant to providing you with the assistance that you are requesting. We will only use this information in relation to the purpose for which you are providing it.
Will you share any of my information?

We will keep your information private. We will never sell your information. We will only share your information if we receive your consent, or in the following circumstances:

  1. We contract with third-party vendors to provide services that are necessary to the Site. These vendors are required by contract and in some cases, state and/or federal law, to protect the information we share with them and may only use it for that purpose. Example: to process credit card payment information we only partner with PCI Service Provider Level 1 service providers. This is the most stringent level of certification available and they are further audited by a PCI-certified auditor.
  2. We may disclose your PII or PHI if we believe, after due consideration, that doing so is reasonably necessary to comply with a law, regulation, or valid legal process. If we are going to release your information, we will do our best to provide you with notice in advance, unless we are prohibited by court order from doing so.
  3. We may also disclose your PII to address fraud, security, or spam; to comply with a legal duty to inform others, such as if we believe it's necessary to prevent imminent and serious bodily harm to a person or to protect our rights or property.
  4. Even if we are acquired by or merged with another company, this Privacy Policy would continue to apply to information collected while it was in place.
What cookies are used on the Site?

Cookies are small data files that websites store in your hard drive. They create a unique ID that is associated with your browser. We use mostly use cookies for analytics, which provide us with insight about how visitors interact with the Site.

We use google.com/analytics to help us understand how you engage with our Site so that we can improve it. Google Analytics reports website trends without identifying individual visitors. You may install a Google Analytics Opt-Out Browser Button here: https://tools.google.com/dlpage/gaoptout.

Do you honour the Do Not Track Signal?

The Site does not currently respond to a Do Not Track ("DNT") or similar signal as it awaits the results of efforts by the policy and legal community to determine the meaning of DNT and the proper way to respond.

How long do you keep all this information?

As a provider of health care services, we are subject to multiple laws on the retention of data. Accordingly, we retain any information collected about you for as long as we are required to maintain it for regulatory and compliance purposes or for a legal or business necessity.

Can children use the Site?

Children under the age of 13 may not use this Site. If you are aware of a child under the age of 13 accessing this Site, please contact us at contact@genesis.org.in so we can take action to prevent such access.

Links to Third Party Websites

Our Site has links to other websites that we do not own or control. We are not responsible for the content on those websites.

Notice to International Visitors

Data collected on this Site is processed in the India according to Indian law.

Will this policy ever change?

We may change our policies at any time and the changes will apply to any information we already hold, as well as new information after the change occurs. Before we make a significant change, we will post the new notice on our website at genesis.org.in/policies. The new policy will be available upon request.

How can I contact you about this policy?

We invite you to contact us as follows:

Email: contact@genesis.org.in

Address:
Genesis (a division of Intercorp Biotech Limited)
D 128-129, Okhla Industrial Area, Phase 1
New Delhi 110020, INDIA

Phone: +91-11-4331-0000
Fax: +91-11-2637-1104